Shipping and delivery

Where we ship

We ship internationally from . The complete list of destinations we can currently deliver to is the country list in the checkout address form — if a country is not there, we cannot yet ship to it, and no amount of address formatting will change that.

Some countries restrict specific materials or require additional documentation for textiles. Where that affects an order we contact you before dispatch rather than risk the parcel being held.

Production comes before delivery

Total time to your door is production time plus delivery time. They are separate, and confusing them is the most common reason an order feels late.

• Production is stated on each product page. It differs by piece: a lightly worked lawn suit and a fully embroidered bridal lehenga are not comparable jobs, and a made-to-measure garment is cut only after your order is placed.
• Delivery is the estimate attached to the shipping method you choose at checkout, counted from the day the parcel is dispatched.

What an estimate is, and is not

Delivery estimates are the courier’s working-day ranges for a zone. They are estimates, not guarantees, and they exclude weekends, public holidays in the origin or destination country, and any time a parcel spends in customs.

We do not publish a single site-wide delivery promise, because it would be wrong for most orders. If you need a piece for a fixed date, tell us the date before you order and we will give you a straight answer.

Tracking

Every parcel ships tracked. You receive a dispatch email with the tracking number as soon as the parcel leaves us, and the same details appear on Track Your Order and in your account.

International tracking often pauses for several days while a parcel transfers between carriers or clears customs. That gap is normal. If tracking has genuinely stalled, contact us with your order number and we will open an enquiry with the courier.

Customs, duty and import tax

Import duty, VAT, GST and courier handling fees are set by the destination country and are not included in the price you pay here unless checkout says otherwise. They are normally collected by the courier before delivery.

• We cannot calculate them for you. Rates depend on your country, the declared value and the garment classification; your national customs authority publishes them.
• We declare the actual value paid on every shipment. We will not mark a parcel as a gift or under-declare its value — that is customs fraud and it puts your parcel at risk.
• If a parcel is refused or abandoned at customs, it is returned or destroyed depending on the country. Where it is returned to us we refund the price of the goods, less the shipping we paid and any return charges.

Your address

Enter the address exactly as your postal service expects it, including any apartment or building number, and give a phone number the courier can reach you on — international couriers frequently call before delivery.

We can change an address while the order is still awaiting dispatch. Once the parcel is with the courier we cannot redirect it, and a delivery that fails because the address was wrong is not a fault we can refund.

Missing or damaged parcels

If a parcel arrives damaged, photograph the outer packaging before you open it further and contact us the same day. If tracking shows delivery but nothing has arrived, check with your household and neighbours first, then contact us with the order number — we will raise it with the courier.

Parcels lost in transit are our problem to resolve, not yours. See the returns and exchanges policy for what happens next in each case.