Refund Policy

Change of mind

We do not accept returns or exchanges for a change of mind on unstitched, standard stitched or custom stitched dresses.

A change in personal preference or a dress not meeting your personal expectations is not a reason for a return or exchange. Please review the fabric, design and sizing before ordering.

Our dresses

Our dresses are replicas of designer styles, offered at a fraction of the original price. They are not original designer garments, so their fabric, finish and detailing may differ. We take pride in our replicas, using high-quality fabrics and careful workmanship to offer quality that reflects the price you pay.

Faulty or damaged orders

If your dress arrives torn, stained by a spill, damaged, incorrect or with another fault caused by us, please contact us with your order number and photos. This applies to unstitched, standard stitched and custom stitched dresses.

You must send the dress back to us. We will issue a full refund only after we receive it, inspect it and verify the problem. Please contact us for return instructions before sending it back.

Refund processing

Approved refunds are processed within 7 working days. For a faulty dress, this period begins after we receive and inspect your return and approve the refund.

Order cancellation

You can cancel your order within 24 hours of placing your order for a 100% refund, including unstitched, standard stitched and custom stitched orders. After 24 hours, we cannot cancel your order because processing has already started.

Contact us

Send us a message or email support@premiumpakistanidresses.com with your order number to report a fault or cancel an order.

Your statutory consumer rights are unaffected by this policy.