Defective piece or wrong article delivered
Refund or exchange
Contact us with clear photographs. Once the issue is verified, you may receive a refund to the original payment method or request an exchange. We cover reasonable return postage.
Policies
Report a problem within 7 days of delivery. Refunds are for defective or wrong articles; quality and size concerns are exchanged.
Last updated: September 2026 · Offered by Premium Pakistani Dresses
Start here
Contact us within 7 calendar days after confirmed delivery. After delivery, refunds are available only for a defective piece or when we sent the wrong article. If you are not satisfied with the quality or have a size issue, we will exchange the article but will not issue a refund.
Refund or exchange
Contact us with clear photographs. Once the issue is verified, you may receive a refund to the original payment method or request an exchange. We cover reasonable return postage.
Exchange only — no refund
We will exchange an eligible article after inspection. It must be unused, unworn, unwashed and unaltered after delivery, with every supplied piece and its original packaging.
Exchange only — no refund
We will exchange the article after inspection. This includes stitched articles. If a custom garment was made to measurements different from those you submitted, that is our error and it is also eligible for a refund.
Step by step
Contact support
Use the order support form within 7 calendar days after confirmed delivery, with your order number and photographs.
Receive approval
Our approval email confirms eligibility and gives the return address and reference.
Pack the item
Every included piece, tag and dust cover, in the original packaging.
Send a tracked return
Post it with a tracked service within 7 calendar days of approval and keep the receipt.
Inspection
We check the article against the conditions below as soon as it reaches us.
Refund or exchange
An approved refund is issued within 5 working days; an exchange is confirmed and dispatched.
Start with the order support form. Include your order number, the article and the reason for your request, with clear photographs of a defect, a wrong article, a quality concern or the size label and fit issue.
A defective piece or an article delivered incorrectly by us is eligible for a refund, whichever stitching option you chose. Contact us within 7 calendar days after confirmed delivery with the order number and clear photographs. If the parcel arrived damaged, please also photograph the outer packaging — our delivery problems guidance explains what to capture.
Once verified, we will offer a refund to the original payment method; you may request an exchange instead. We cover reasonable return postage for a verified defect or wrong article. Your statutory consumer rights are not reduced by this policy.
Small variations in hand embroidery and slight differences between screen colour and fabric are natural characteristics, not usually defects — see the product disclosure. If you are dissatisfied with the quality after seeing the article, the request is exchange-only rather than refundable.
For a quality- or size-related exchange, the customer pays the return postage. If the article is defective or we delivered the wrong article, we pay reasonable return postage. Any import duty or tax paid to your local authority must be reclaimed from that authority under its own process.
Refunds are issued only for a verified defective piece or wrong article. After inspection, we issue an approved refund to the original payment method within 5 working days after the parcel reaches us. We cannot refund to a different card or bank account.
Your bank or card provider controls how long the credit then takes to appear. Standard delivery is complimentary, so there is no standard delivery charge to refund.
If you are not satisfied with the quality or have a size issue, we will exchange the article but will not provide a refund. Our team confirms the available replacement options and return instructions before you post the article. A custom garment made to measurements different from those you submitted is our error and is eligible for a refund as well as an exchange.
Contact us as soon as possible with your order number. We can usually cancel an order that is still awaiting production. Once custom fabric has been cut, that item can no longer be cancelled for a change of mind.
The article must be unused, unworn, unwashed and unaltered after delivery, without stains, scents or damage, and returned with every supplied piece, tag and original packaging. We inspect every returned article before approving the exchange.
An unstitched set is supplied as complete fabric lengths. Once any length has been cut, washed or treated, it is not eligible for a quality- or size-related exchange. Please check the colour, embroidery, included pieces and yardage before tailoring begins. A verified defect discovered after opening remains subject to your statutory rights.
This policy is offered by Premium Pakistani Dresses. Contact form, email and WhatsApp support for orders and styling questions. It does not affect any statutory right you have under the consumer law of your own country.