Question 1

Are your dresses original designer pieces?

Accepted Answer

No. Unless a product page explicitly says it is an authorized original, every dress is designer-inspired: it takes its inspiration from a Pakistani designer’s look and is made independently by Premium Pakistani Dresses in our own production house in Lahore. We are not affiliated with, endorsed by or authorized by any designer, and we never use a designer’s labels, logos or packaging.

Question 2

What does designer-inspired mean?

Accepted Answer

It means the dress is inspired by a Pakistani designer’s look, not copied from it. We take the mood of the design — its silhouette, colour story and style of embroidery — and make our own version of it in our own production house, with our own pattern cutters, embroiderers and tailors, in the fabrics the listing names. Every piece is worked, finished and inspected to the standard described on our Our Story page.

Question 3

Will my dress look exactly like the designer’s original?

Accepted Answer

It will capture the overall look that inspired it, but it is our own make, so it is not identical. The fabric, embroidery techniques and included pieces are stated on every product page, so you know what you are buying before you order. Because each piece is embroidered and finished by hand, small variations in motif density, shade and finishing are normal.

Question 4

Which designers inspire your dresses?

Accepted Answer

Our Shop by Designer page lists every fashion house whose looks currently inspire pieces in the catalogue, and each product page names the designer it is inspired by. New pieces are added as the catalogue grows.

Question 5

Who makes your dresses?

Accepted Answer

We do. Our designer-inspired dresses are produced independently in our own production house in Lahore, where our team cuts, embroiders, stitches and finishes each piece. Premium quality is the aim for every one of them.

Question 6

How do you make sure the quality is right?

Accepted Answer

Every listing names the fabric in full, describes the embroidery as it was actually made, and itemises every piece in the set. Before dispatch each garment is checked against our finishing standard: seams and hems closed, embroidery secured, linings attached, fastenings working, threads trimmed, and measurements re-checked on made-to-measure pieces.

Question 7

Do I need an account to place an order?

Accepted Answer

No. You can check out as a guest with just an email address. An account is useful if you order more than once: it saves your addresses and your measurement sets, and keeps every order in one place.

Question 8

How do I know my order went through?

Accepted Answer

You receive an order confirmation email as soon as the order is created, with your order number. Payment confirmation is a separate email, sent only once the payment provider has verified the payment — so if you have the first but not the second, the payment is still settling.

Question 9

Can I change or cancel my order?

Accepted Answer

You can cancel within 24 hours of placing your order for a full refund, including unstitched, standard stitched and custom stitched orders. Contact us with your order number within this window. After 24 hours, we cannot cancel because order processing has already started. For changes to measurements or your delivery address, contact us as soon as possible; changes may no longer be possible once cutting has started.

Question 10

How do I track my order?

Accepted Answer

Use the Track Your Order page with your order number and the email address you ordered with. If you have an account, every order and its current status is in your account area. Tracking numbers appear there as soon as a parcel is dispatched.

Question 11

I need an outfit for a specific date. Can you commit to it?

Accepted Answer

Tell us the date before you order. We will look at the production window for that specific piece and the delivery estimate for your address, and tell you honestly whether it is achievable. We would rather turn an order down than miss a wedding.

Question 12

Do you take wholesale or bulk orders?

Accepted Answer

Send us the details through the contact form and choose the wholesale enquiry type. Include quantities, the pieces you are interested in and your timeline, and a person will reply with what is possible.

Question 13

What is the difference between unstitched and stitched?

Accepted Answer

Unstitched means the fabric pieces arrive uncut and ready for your own tailor. Stitched means our tailoring team prepares the outfit in XS, S, M, L or XL from the standard size chart, or to the measurements you submit when you choose Custom Stitched.

Question 14

What if I am between standard sizes?

Accepted Answer

Compare the finished-garment measurements in our size guide with an outfit that fits you well. If neither XS, S, M, L nor XL is suitable, choose Custom Stitched and provide your measurements and tailoring notes.

Question 15

Can a custom-stitched garment be altered later?

Accepted Answer

Not by us. The piece is cut to the measurements you submitted and cannot be let out or taken in afterwards. A local tailor may be able to make small adjustments on simple styles, but heavily embroidered seams and borders limit what anyone can safely change.

Question 16

What if I am not confident taking my own measurements?

Accepted Answer

Have someone else measure you, follow the step-by-step instructions in our custom size guide, and send us the numbers before you order. We will tell you whether they look consistent.

Question 17

Can I ask for changes to the style — neckline, sleeve length, hem?

Accepted Answer

Yes, within reason. The custom stitching form has an instructions field: be specific, for example "raise the front neckline by 5 cm" rather than "more covered". Changes that would cut through embroidery or alter the design of the panels are not always possible, and we will tell you before we start rather than after.

Question 18

What exactly comes in an unstitched set?

Accepted Answer

Every piece is listed on the product page, along with the fabric supplied for each. Typically that is a shirt panel, a dupatta and trouser fabric, plus any lining or inner listed for that design. If a piece is not listed, it is not included.

Question 19

Where do you ship?

Accepted Answer

We ship internationally, including to the USA, UK, Canada, Europe, the GCC and Australia. The full list of destinations we can currently deliver to is shown in the address form at checkout.

Question 20

How long will my order take to arrive?

Accepted Answer

Total time is production time plus delivery time. Production is stated on each product page because it varies by piece; delivery estimates come from the shipping method you select at checkout. We do not quote a single blanket delivery time, because it would be wrong for most orders.

Question 21

How much is delivery?

Accepted Answer

Standard delivery is free across Pakistan and worldwide on every order. Standard worldwide delivery is complimentary on every order. International product prices already include the applicable per-article market uplift. Express delivery is an optional paid upgrade. Pakistan keeps the original catalogue price. The United States, Canada, the United Kingdom, Europe, Australia and New Zealand add US$150 to each article; the Middle East, Asia and every other international destination add US$70. A few pieces carry their own fixed uplift instead, and the price shown for your delivery country always includes it. No delivery fee or store tax is added at checkout unless you choose express delivery. Destination-country customs duty or import tax may still be collected separately by local authorities or the courier.

Question 22

Can I get my order faster?

Accepted Answer

Yes, if it is being delivered outside Pakistan. Checkout offers standard delivery, which is free and arrives in 7–14 working days after dispatch, and express delivery, which arrives within 2–5 working days for a fixed US$50 per article, converted to your currency. Both estimates start at dispatch, so a made-to-measure piece still needs its production time first — express shortens the courier leg, not the stitching.

Question 23

Do you deliver to India?

Accepted Answer

We do not currently deliver to India. Please choose a supported delivery country at checkout.

Question 24

Can I change my delivery address after ordering?

Accepted Answer

Contact us with your order number before the parcel is dispatched and we will update it. Once a parcel is with the courier we cannot redirect it, and an address correction made with the courier is between you and them.

Question 25

My tracking has not updated. What should I do?

Accepted Answer

International tracking often pauses for several days while a parcel moves between carriers or clears customs. If tracking has genuinely stalled, contact us with your order number and we will open an enquiry with the courier.

Question 26

Will I have to pay customs duty or import tax?

Accepted Answer

No. We pay the import duty and taxes on international orders, so there is nothing to pay when your parcel arrives. Customs can still hold a parcel for inspection, and those delays are outside our control. The price you see at checkout is the price you pay.

Question 27

The courier is asking me for a customs payment. What do I do?

Accepted Answer

Do not pay it. We clear the duty and taxes on your delivery, so a demand for a customs payment should not reach you. Contact us with your order number and a photo of the notice before you pay anything, and we will take it up with the courier.

Question 28

Can you declare the parcel as a gift or at a lower value?

Accepted Answer

No. We declare the actual value paid on every shipment. Under-declaring is customs fraud, it puts your parcel at risk of seizure, and it invalidates any claim if the parcel is lost.

Question 29

What happens if I refuse to pay the customs charge?

Accepted Answer

The parcel is either returned to us or destroyed by customs, depending on the country. If it comes back to us we will refund the price of the goods, less the shipping we paid and any return charges. If it is destroyed there is nothing to refund.

Question 30

Can I return an order?

Accepted Answer

We do not accept returns or exchanges for a change of mind on unstitched, standard stitched or custom stitched dresses. Any dress that arrives faulty, damaged or incorrect is refunded in full after you return it and we inspect and verify the problem.

Question 31

My dress arrived faulty or damaged. What now?

Accepted Answer

Contact us within 48 hours of delivery with your order number and clear photos or a short video of the problem, including the packaging if it was damaged in transit. You must send the dress back. We issue a full refund only after receiving it, inspecting it and verifying the fault, whether it is unstitched or stitched. Please do not send anything back until we reply with instructions.

Question 32

Can I exchange a dress if I change my mind?

Accepted Answer

We do not accept returns or exchanges for a change of mind on unstitched, standard stitched or custom stitched dresses. This applies whether you changed your mind about the style, colour, fit or personal expectations. A mistake made by us is eligible for a full refund after return, inspection and verification.

Question 33

How long does a refund take?

Accepted Answer

Approved refunds are processed within 7 working days. A faulty dress must first be returned, inspected and verified. Your bank or payment provider may take a few more days to show it in your account.

Question 34

What payment methods do you accept?

Accepted Answer

International orders are paid securely through Stripe. For delivery in Pakistan, additional methods such as bank transfer may also be available. Checkout shows the payment methods available for your delivery country.

Question 35

Is it safe to pay by card?

Accepted Answer

Your card details are entered on Stripe’s payment page and never touch our servers. We never see, handle or store a card number, and we cannot charge your card again without you starting a new payment.

Question 36

What currency will I be charged in?

Accepted Answer

You are charged in the currency shown on the product and at checkout. If that is not your home currency, your bank converts it at their own rate and may add a foreign transaction fee — that fee is between you and your bank.

Question 37

How do I use a discount code?

Accepted Answer

Enter it in the bag or at checkout and the discount is applied to your subtotal before shipping and tax. Codes can have a minimum spend, an expiry date or a usage limit; if one does not apply, the page will tell you why.

Question 38

Can I wash an embroidered outfit at home?

Accepted Answer

We do not recommend it. Embroidered and embellished pieces should be dry cleaned by someone who has worked with beadwork before. Machine washing loosens embroidery, distorts the panel and can bleed colour across the garment.

Question 39

There is a loose thread or a stone has come away. Is that a fault?

Accepted Answer

A small amount of movement is normal on hand-worked embroidery, and most pieces are made with a little extra thread and a few spare embellishments where the design allows. Never pull a loose thread — cut it flush. If several stones have come away, or a seam is open, that is a fault and we want to see photographs.

Question 40

How should I store a heavily embroidered outfit?

Accepted Answer

Store it inside out in a breathable cotton or muslin cover, never sealed plastic. Hang light pieces on a padded hanger and fold heavy lehengas flat with acid-free tissue between the folds so the weight of the work does not stretch the fabric.

Question 41

Is there anything I should do before the first wear?

Accepted Answer

Take it out of the packaging a few days early, hang it so the creases drop, and press it on the reverse through a cotton cloth with a warm — not hot — iron, avoiding the embroidery. Then try the whole outfit on, with the shoes you plan to wear, while there is still time to raise anything.

Frequently asked questions

Our designer-inspired dresses

Ordering

Stitching and sizing

Shipping and delivery

Customs, duties and taxes

Refunds and exchanges

Payment and security

Fabric and care

Ask a person instead